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Hopefully the Q&As below
should answer any questions regarding our upgrade policies, but
if not please feel free to ping us!
I already own a
previous version of aaa-reports! How much does it cost to
upgrade?
Customers with active (and un-broken) maintenance contracts
are entitled to free minor upgrades (eg v2.1 to v2.2). On request we will
issue a new Activation Key licensed for the same number of
servers as your existing key. We will send out automated emails
informing customers when their maintenance contracts are due for
renewal. However, eligibility for free upgrades is lost once the
contract expires so it is important that customers manage their
contracts adequately. For major upgrade pricing or any upgrade outside of an active
support contract, please contact us.
How do I get
hold of the new version?
To get your software simply
request the trial version from http://www.extraxi.com/requestTrial.htm
You will receive an automated response with a
link to our download page where you can download aaa-reports!
v2.0 and latest trial versions of other available products. The
trial versions can then be permanently enabled with the
appropriate Activation Keys.
As with all new software, we
advise you to install in a non-production environment first.
How do I
download the new Automation Module?
The aaa-reports! download includes the
optional Automation Module.
Will my new
activation key permanently enable the Automation Module?
No. The Activation Key enables the standard
aaa-reports! features only. To enable the optional Automation
Module you need to purchase an Automation Key.
Will aaa-reports!
v2.2 upgrade my old version?
v2.2 installs alongside your existing version so that it is
possible to evaluate the new features and functionality before
deciding to switch over. It does not upgrade or break v1.x. We
recommend any evaluation be performed in a non-production
environment. Configuration from v2.x may be backed up and
imported into v2.2 after installation.
We've increased
the number of AAA servers, do we need a new license?
If you've increased your number of AAA
servers since your original purchase then you'll need to
purchase a Server-Count Upgrade to get the right key for
your current server count. aaa-reports! is licensed by the
number of AAA servers it reports on and the Activation Key
permits use with the specific number of servers you choose to
license for.
What is the cost
for a Server-Count Upgrade?
The cost of a
server-count upgrade is the difference in cost between the new
license for your current number of servers less the cost of the
license for the original number of servers. e.g. If you
originally purchased a license for 2 servers and now have 3 then
you’ll need to upgrade from AAARSHL-02 to AAARSHL-03 and from
AAARSUP-02-12 to AAARSUP-03-12 and pay the difference in cost
between the products. (Price list available on request in USD/EUR/GBP.)
How do I
activate aaa-reports! and the add-on Automation Module?
The aaa-reports! download is fully
enabled for 60 days, including the optional Automation Module. To permanently enable aaa-reports! enter your
Activation Key into aaa-reports! under Options, Activation.
NOTE: If you
have NOT purchased the Automation Module but would like to
evaluate its benefits then please do so within 60 days and
BEFORE entering your product Activation Key as this will disable
Automation until the Automation Key is entered.
After you enable aaa-reports! you will be
required to enter the names of the ACS servers you want to
report on. You must also ensure your ACS log files contain the
"AAA Server" attribute. There is a 45 day grace period in case
you need to modify your ACS logging configuration. (See the
installed help documentation for full details.)
What is
extraxi's licensing policy?
Our products are licensed by the number of AAA servers in use,
including backup servers. Product Activation and Automation Keys
include the AAA server count and enable the products to work
with that number of servers.
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